Telephone Answering Service
We know that every call counts. That's why SinglePoint Calls ensures you never miss another call or business opportunity. With our UK-based PA's your callers are guaranteed to always be greeted by a real, friendly voice.
We know that every call counts. That's why SinglePoint Calls ensures you never miss another call or business opportunity. With our UK-based PA's your callers are guaranteed to always be greeted by a real, friendly voice.
We built SinglePoint Calls because we knew there was a better way to do telephone answering. Having been on the other side of the coin ourselves, we understand exactly what businesses need from an answering service — reliability, warmth, and a team that genuinely feels like an extension of their own.
Our mission has always been to take the frustration out of missed calls and replace it with confidence, knowing every customer is greeted by a friendly, knowledgeable voice.
When you join SinglePoint Calls, you’re not just another client — you become part of a community built on partnership, trust, and shared success. We take the time to learn your business inside and out, so every conversation we have on your behalf reflects your values, your tone, and your commitment to great service.
We start with a consultation to get to know your business, preferred greeting and exactly how you’d like your calls handled. Most clients are set up and ready to go within 24 hours.
Whenever your phone rings, our Daventry based PAs answer as if they're sat in your office, using your company name and following your preferred scripting. Every caller gets a professional and personal experience.
You decide what happens next. We can take messages, transfer calls, book appointments or handle straightforward queries.
Details from every call are sent to you straight away by email, SMS or through our secure portal. You're always in the loop and can follow up when it suits you.
Use us full-time, after hours, during busy periods or just for overflow - whatever fits your business. You stay in control and your customer always gets a real person on the line.
Need to update your instructions, add a VIP or change availability? Just let us know our use our portal. Your service adapts as your business does.
Every ring that goes unanswered isn’t just a missed moment—it could be a missed customer, a missed sale and a dent in your reputation. In the UK, research by BT Business found that on average a business estimates the cost of one missed customer call at around £1,200.
In the same study, being unreachable by phone for a full 24 hours was estimated at £9,000 to £20,000 in lost value.
With such high stakes, it’s clear that each unanswered call represents more than inconvenience—it represents lost business. At SinglePoint Calls, we’re here to help you turn those potential losses into opportunities, ensuring you’re always phone-ready for your customers.
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We’re proud of the people who answer your calls. Our team members are hand picked for their friendliness, professionalism and commitment to exceptional customer care. From day one, they undergo rigorous training to understand your business, your brand and your expectations – ensuring every call reflects the values and tones of your organisation.
At SinglePoint Calls, we believe technology should enhance human connection, not replace it. While many companies are turning to AI voice agents, we’ve chosen to invest in real people. Your callers deserve authentic conversations, not robotic scripts.
That doesn’t mean we ignore innovation. We embrace AI and automation behind the scenes to help our people work smarter – whether that’s streamlining workflows, analysing call data, or improving response times. But when it comes to representing your brand and building trust with your customers, there’s no substitute for a real human voice.
In a world where spam, calls and AI-driven fraud are on the rise, authenticity and empathy matter more than ever.
Having genuine, trained professionals answer your calls not only protects your reputation but reassures your customers that they’re in safe, capable hands.
"We use SinglePoint as an overflow call management team for two of our companies, our clients get a feeling as if they are speaking to one of our team members. Highly recommended."Rohit
"We've been using SinglePoint Calls Ltd and their service is truly AMAZING! We’ve had so many people call us saying, "The person I spoke to was fantastic!"Charlie
"We’d like to extend a massive thank you to Singlepoint Calls for their outstanding service over the past six months. Their professionalism gave us the confidence to hand over our inbound communications, knowing that no vital information, leads, or contacts would be missed."Scott
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