SinglePoint Calls
A Trusted Telephone Answering Service
We’re more than just a Telephone Answering Service; we are an extension of your team and business
Leon Aldridge, Alex & Ben Hawkins, co-founded SinglePoint Calls in 2022, with a simple goal: to do telephone answering better.
Like many business owners, we once relied on a large answering service. At first, it worked. But over time, things changed, the service became rigid and impersonal, the costs kept rising, and the team stopped taking the time to understand our business.
The personal touch we needed as a business just disappeared.
We knew there had to be a better way but we couldn’t find it…..so we built it!
SinglePoint Calls began with just a few clients and a focus on doing things differently. Today, we handle over 40,000 calls, messages and emails every month for businesses across sectors, from legal firms, property agents and healthcare providers to trades and tech companies. We’ve grown to a team of more than 40 dedicated professionals who share one mission: to support our clients as an extension of their team.
We don’t just answer the phone. We get to know your business, represent you professionally, and go beyond message-taking, helping your customers and adding value with every call.
With SinglePoint Calls, your callers won’t just feel heard they’ll feel looked after.
The most important people in our business!
Our dedicated PAs are the frontline of our business, our customers' business and ensure every call is answered promptly and with care and professionalism.
Team Leader & Quality Assurance Coordinator
Lewis has been part of SinglePoint Calls from the very beginning, growing alongside us as we've developed into the trusted telephone answering service we are today. As Team Leader, Lewis provides direct support and guidance to our PAs, ensuring every team member has the backing they need to deliver exceptional service. His hands-on approach and thorough understanding of our standards means our PAs can confidently handle any situation, knowing Lewis is there to support them. In his Quality Assurance role, Lewis ensures every customer interaction meets our standards. This commitment to quality is a key reason why our clients trust us to be the professional voice of their business, knowing every call will be handled with the same care and attention they would provide themselves.
HR and Learning Coordinator
Focusing on continuous improvement, training and making sure we are always providing the best team possible!
Operations & ISO Manager
Lucy has been with SinglePoint Calls since the very beginning. Starting her journey as one of our PAs, Lucy quickly demonstrated exceptional skills and was promoted into Learning and Development, where she played a crucial role in training and supporting our expanding team. Since the start of 2024, Lucy has taken on the role of Operations & ISO Manager, where she truly the backbone of our business. Lucy manages every aspect of our operations - from bringing in new business and managing call volumes to maintaining our SLAs and ensuring we have the right staffing levels to meet our clients' needs.
Head of Operations
Jon joined SinglePoint Calls in 2024, bringing with him a wealth of knowledge and expertise from the telephone answering industry. With 15 years of experience working for the largest telephone answering service in the UK, Jon understands the intricacies of delivering exceptional customer service at scale.
Managing Director
As Managing Director and founder of SinglePoint Calls, Leon brings over a decade's experience in technology and customer service. Having worked alongside Alex & Ben Hawkins since 2013 in IT, systems and communications, Leon gained extensive experience managing outsourced telephone answering services. Under Leon's leadership, we've grown to a team of more than 40 dedicated PAs who share one mission: to support our clients as a proper extension of their team. We don't just answer the phone - we take the time to understand each business, represent them professionally, and go well beyond simple message-taking, genuinely helping customers and adding real value with every call. Leon's vision drives our commitment to providing exceptional, personalised service that makes a real difference to our clients' businesses.
Directors
Long standing experience in helping people and businesses across the country, Alex and Ben make sure we are always focused on doing the right thing.
In just 25 months, we’ve achieved remarkable milestones:
Creating an outsourced Telephone Answering Service.
SinglePoint Calls was created!
We moved into our new office premises.
Secured our first contract and welcomed 16 call handlers to the team.
Our team expanded to 38+ skilled call handlers.
Appointed a Learning and Development Manager.
Achieved Cyber Essentials Certification and proudly sponsored DavFest & Daventry Rugby Club.
Upgraded our phone system, handling a staggering 280,000 calls in our first year.
Welcomed our Operations Manager.
Launch of our new website.
Gained our ISO 27001 & ISO 9001.
More room for call handlers and innovation.
Our goal is to be the go-to partner for businesses seeking seamless communication solutions.
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