SinglePoint Calls
A Trusted Telephone Answering Service
We’re more than just a Telephone Answering Service; we are an extension of your team and business
Leon Aldridge, Alex & Ben Hawkins, the co-founders of SinglePoint Calls, combine a passion for creating bespoke solutions with an innovative and individual approach.
The aim was to create cost effective services which exceed the expectations and requirements of all our clients with innovation and creativity.
After years of working for various businesses and outsourcing telephone calls and administrative tasks, we decided to create something exceptional.
To be the best-kept secret behind seamless business support interactions.
The most important people in our business!
Our dedicated PAs are our frontline heroes, ensuring every call is answered promptly and with care and professionalism.
Guiding our call handlers and focusing on service standards
Our Team Leaders lead by example, providing mentorship and support.
People & Development Manager
Focusing on continuous improvement, training and making sure we are always providing the best team possible!
Operations Manager
With incredible organisational skills and attention to detail Lucy makes sure everything is running smoothly and efficiently.
Business Development Manager
Dipesh brings a wealth of experience in Business Development and will play a pivotal role in our growth journey.
Head of Operations
Making sure SinglePoint runs like clockwork 24 hours per day 7 days per week 365 days per year.
Managing Director
Keeping SinglePoint right on the forefront of the latest technology, Leon steers SinglePoint Calls toward success and our vision for the future.
Directors
Long standing experience in helping people and businesses across the country, Alex and Ben make sure we are always focused on doing the right thing.
In just 25 months, we’ve achieved remarkable milestones:
Creating an outsourced Telephone Answering Service.
SinglePoint Calls was created!
We moved into our new office premises.
Secured our first contract and welcomed 16 call handlers to the team.
Our team expanded to 38+ skilled call handlers.
Appointed a Learning and Development Manager.
Achieved Cyber Essentials Certification and proudly sponsored DavFest & Daventry Rugby Club.
Upgraded our phone system, handling a staggering 280,000 calls in our first year.
Welcomed our Operations Manager.
Launch of our new website.
Gained our ISO 27001 & ISO 9001.
More room for call handlers and innovation.
Our goal is to be the go-to partner for businesses seeking seamless communication solutions.
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