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About

At SinglePoint Calls, we’re more than just a Telephone Answering Service.

Our journey began with a vision — to revolutionise communication for businesses, using the best technology and people, one call at a time.

Our Story

Leon Aldridge, Alex & Ben Hawkins, the co-founders of SinglePoint Calls, combine a passion for creating bespoke solutions with an innovative and individual approach.

The aim was to create cost effective services which exceed the expectations and requirements of all our clients with innovation and creativity.

After years of working for various businesses and outsourcing telephone calls and administrative tasks, we decided to create something exceptional.

Our mission?

To be the best-kept secret behind seamless client interactions.

Our Team

Here’s who makes it all happen:

Call Handlers

The most important team in our business!

Our call handlers are our frontline heroes, ensuring every call is answered promptly and with care and professionalism.

Team Leaders

Guiding our call handlers

These leaders maintain service excellence and uphold our standards.

Katarzyna Zasuwa

People & Development Manager

Focusing on continuous training, customer service, development of the team and growth!

Jon Williams

Head of Operations

Jon is key to SinglePoint's growth since joining in 2023, leveraging his two decades of customer service experience and leadership to exceed expansion goals. His dedication and innovation remain vital to our success.

Lucy Milburn

Operations Manager

Joined the SinglePoint team as one of the first call handlers. Since then, she has seamlessly transitioned into the role of Operations Manager. Her organisational skills and attention to detail keep our operations running smoothly.

Alex Hawkins

Director

Their experience and leadership steer us towards success.

Ben Hawkins

Director

Their experience and leadership steer us towards success.

Leon Aldridge

Managing Director

The driving force behind our vision, Leon steers SinglePoint Calls toward success and our vision for the future.

Our Milestones

In just 20 months, we’ve achieved remarkable milestones:

  • The seed of an idea

    Creating an outsourced Telephone Answering Service.

    November 2022

  • SinglePoint Calls Launch

    SinglePoint Calls was created!

    December 2022

  • Moving In

    We moved into our new office premises.

    January 2023

  • First Contract Secured

    Secured our first contract and welcomed 16 call handlers to the team.

    February 2023

  • Team Expansion

    Our team expanded to 38+ skilled call handlers.

    June 2023

  • Investing in Development

    Appointed a Learning and Development Manager.

    August 2023

  • Certification & Community Sponsorship

    Achieved Cyber Essentials Certification and proudly sponsored DavFest & Daventry Rugby Club.

    December 2023

  • Phone System Upgrade

    Upgraded our phone system, handling a staggering 280,000 calls in our first year.

    February 2024

  • Growing Leadership

    Welcomed our Operations Manager.

    March 2024

  • Online Presence Established

    Launch of our new website.

    May 2024

  • New Accreditations

    Gained our ISO 27001 & ISO 9001.

    June 2024

What Next?

Within the coming months:

Move into a Larger Office Premises

We’re expanding! A bigger space means more room for call handlers and innovation.

Supporting More Businesses

Our goal is to be the go-to partner for businesses seeking seamless communication solutions.

24 Hour Service
24/7 Telephone Answering

Personalised 24/7 call answering, 365 days a year.

UK based
UK Based Call Centre

All of our call handling is based in the UK.

Useful Links

Contact Us

0333 2421 996

hello@singlepointcalls.co.uk

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Company No: 14525658