We know that every call counts. That’s why SinglePoint Calls ensures you never miss another call or business opportunity. Your callers are guaranteed to always be greeted by a real, friendly voice at the other end of the phone.
All our call handlers are UK-based and trained in-house to represent your business with care and professionalism. Your callers get the same experience as if they were speaking to someone in your office.
We don't sting you with unnecessary charges for going over your call package. We ensure you are on the best tariff based on your usage each month.
Every caller is different. Whether it’s a repeat client, new enquiry or VIP contact we customise the journey. We also integrate with your scheduling tools, CRM and communication systems so nothing falls through the cracks.
Sales or spam calls? We don’t charge for them. You only pay for calls that truly matter, helping you stay focused on your business.
All our packages include access to our portal so you can see your usage in real time. View daily, weekly and monthly call volumes and manage your availability in one convenient place.
We don't charge additional costs for handling your calls outside usual business hours.
With instant email notifications straight to your inbox or urgent SMS to your phone. You are kept informed with everything that happens.
Get a business number to represent your business. This number can also be used to divert your calls to us.
We start with a consultation to get to know your business, preferred greeting and exactly how you’d like your calls handled. Most clients are set up and ready to go within 24 hours.
Whenever your phone rings, our Daventry based PAs answer as if they’re sat in your office using your company name and following your preferred scripting. Every caller gets a professional and personal experience.
You decide what happens next. We can take messages, transfer calls, book appointments or handle straightforward queries.
Details from every call are sent to you straight away by email, SMS, or through our secure online portal. You’re always in the loop and can follow up when it suits you.
Use us full-time, after hours, during busy periods or just for overflow – whatever fits your business. You stay in control, and your customers always get a real person on the line.
Need to update your instructions, add a VIP or change availability? Just let us know or use our portal. Your service adapts as your business does.
Our service is only as good as the people delivering it. That’s why we hire the right people from the start – friendly, professional and committed to exceptional customer care.
Each team member undergoes thorough training to understand your business, your brand and your expectations.
We don’t just stop at onboarding. Ongoing development, coaching and support ensure our receptionists stay confident and capable of handling your calls with professionalism. You get a team that feels like a true extension of your business, every single time the phone rings.
At SinglePoint Calls, every call is backed by the tools your business needs to run smoothly. We don’t just handle basic diaries, our Pas have access to live availability, call transfers and messaging preferences for every member of your team.
Changes can be made through our secure online portal, leaving you in complete control. Repeat callers are recognised, VIPs get prioritised, and we log everything exactly to your preferences.
At SinglePoint Calls, we understand that your call volumes can change month to month. That’s why our telephone answering service is fully flexible and scalable to match your needs.
Experiencing a quiet period? We can reduce your package so you only pay for what you need. Experiencing growth and an influx of calls? Simply increase your package, and we’ll be ready to handle the extra demand.
We continually monitor your usage and optimise your package, ensuring you’re always on the tariff that fits your business best. No guesswork, no surprises—just reliable call answering support that grows with you.
At SinglePoint Calls we operate as an extension of your business, ensuring that every call is answered promptly, professionally and in your company name. This allows you to concentrate on the crucial elements of your company. We provide a small team who you get to know and trust, integrating your company’s core values into our service. This seamless approach means that when a client calls you they leave happy.
With our commitment to a 100% call acceptance rate, you can have peace of mind knowing that every lead is captured and each enquiry is either addressed or routed to the appropriate person.
Our trained PAs provide consistent and professional responses to callers, helping you maintain a positive image of your business. Answered in your company name by a person who you get to know and trust means you get enhanced levels of customer service to your clients.
Other benefits include:
Every business can use a telephone answering service!
All calls are answered by our dedicated team based in Daventry, Northamptonshire. Our agents are fully trained in your business procedures and brand tone, ensuring seamless customer experiences.
We operate 24 hours a day, 365 days a year. Whether you need full-time coverage, overflow support during busy periods, or out-of-hours assistance, we’ve got you covered.
Yes. All calls are answered in your preferred greeting and company name, maintaining consistency with your brand’s identity.
Messages can be sent to you instantly via email, SMS, or through our secure client portal. We tailor message delivery to suit your preferred workflow.
Absolutely. We can transfer calls directly to you or your team when required, or take messages if you’re unavailable. Our service is fully flexible and we don’t charge for patching calls!
Our average response time is within three rings. We prioritise quick response and a professional first impression for your callers.
Yes. We can integrate with your booking system or calendar to schedule appointments, manage cancellations, and provide updates to your team in real time.
Yes. We are fully GDPR compliant and operate under ISO 9001 quality management standards. All data is handled with strict confidentiality and stored securely.
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